Service Request
For service needs , email us: support@rt.diversint.com.
Diversint provides on-site support and remote support. Tell us your preference and we will work with you to establish the best approach to solving your issues.
Summary Statement to include with all issues: what is the problem preventing you from doing ( all the way from “can’t even use it” to “payroll reporting is due in 24 hours” to ” I can’t complete a project because….”
For PCs, laptops or printers, give a brief description of the issue, including the type of equipment, its model, whether it is under warranty and your phone number and location. Diversint can remotely connect to your equipment if the connection to the internet is “live’ and you can get into your machine.
For Server related issues, identify the OS, the size of the network, any critical, vertical applications it may be hosting, the severity of the issue (intermittent / “server down” / “business crippled”) and who we need to contact to gain access to the server so we can work on it securely.
For Connectivity related issues, identify your internet provider, what equipment you use to connect to your internal network or PC, who else uses the connection (remote users?) and whether the issues is intermittent or constant.